Getting your products to you.

You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.

International Shipping

We offer worldwide shipping at competitive rates  to all countries around the world with an estimated delivery time frame of 5 – 10 working days.

Domestic Shipping (within Nigeria)

The following options are available:

Standard Delivery

Lagos: 2-7 working days
All other states: 2-10 working days

Next Day Delivery

Lagos ONLY: Orders placed before 5pm (Mon – Fri) are delivered the next working day.

Same Day Delivery

Lagos ONLY: Orders may be delivered on the same day according to the times below.

Orders to Mainland (Lagos) end 12pm (Mon – Fri)

Orders to Island (Lagos – locations beyond VGC) end by 12pm (Mon – Fri)

Orders to Island (Lagos – Lagos Island, Ikoyi, VI, Lekki-up to VGC) end by 2pm (Mon – Fri)

Saturday Delivery

Lagos ONLY: Orders may be placed any day but sent in latest by 2pm on Friday to be delivered that Saturday. Orders placed after 2pm on Friday will be delivered the following Saturday.

Note: Orders may take up to 2 working days to process during busier periods. We will keep you updated on the status of your order.

Heat Exposure

For deliveries outside of Lagos, it is possible for some of our products to melt in transit.  Please be assured that the quality  will not change but as it solidifies, the texture may change & contents appear to be less.  To solidify any melted product,   place in the fridge for up to 10 minutes and then leave at room temperature. Do not leave items under the sun, in very hot places or  cars.

We will do our best to preserve items as they make their way to you.  For all deliveries outside of Lagos, a heat controlled environment is used by DHL.  Our shipping boxes now include insulated and heat deflecting materials to avoid melting during transit.

We do not offer refunds for items that melt during shipping.

Refunds & Exchanges

Due to the nature of our products, we are unable to offer refunds  for any items. Exchanges may be offered at the sole discretion of our management for unopened products.  All sales are final.

Complaints

If you are not happy with the quality of the products or the service you receive from us, please send an email to info@chizzysorganics.com to enable us resolve any issues effectively.

Thank you for choosing us. You are very valuable to us.